PRIVACY POLICY
This privacy policy applies across all individual websites that are owned and operated by
Vast Services Limited trading as Counting Stitches.
When we refer to “Vast Services Limited trading as Counting Stitches”, “Counting Stitches”,
“we” or “us” we are referring to Vast Services Limited trading as Counting Stitches which
also includes all associated Contractors who are contracted to provide services and support
on behalf of Vast Services Limited trading as Counting Stitches.
When we refer to “personal information” we mean identifiable information about you, for
example your name, email, address, telephone number etc.
1. The purpose of this privacy policy is to let users of our Website know when we collect
personal information and what we do with it. We do not use, share or transfer personal
information in connection with our Website except as set out in this policy.
This policy may change from time to time so please reread this policy periodically.
2. When you disclose personal information to us e.g. when you make an online purchase,
book a sewing class or complete a contact form, such information will be viewable by
administrators of our Website and our Contractors (including third parties providing services
related to the administration, improvement, and/or securing of our Website and the
information it contains (“Third Party Contractors”)).
3. Personal information that you provide will be held by us, and may be shared with, and
held by, Third Party Contractors to the extent necessary for the services they provide
related to the administration, improvement, and/or securing of our Website and the
information it contains. Email addresses provided when completing online forms or when
emailing feedback directly to us are not made available to the public. Unless required by
law, we will not publicise the names or email addresses of individuals provided to us
without their consent.
4. We may use the personal information you provide to us for the purposes of
administering, evaluating, improving, and securing our Website and the information it
contains, improving our Website and communicating with you. In addition to sending you
marketing communications, we may also use your personal information to display targeted
advertising to you online – through our own Website or through third party Website and
their platforms.
5. Feedback is important and is used to evaluate and improve our Website. If you provide
feedback on our Website directly to us via the supplied email address or contact form, that
feedback will be sent to an appropriate team member, Contractor or Third Party Contractor.
We may pass on relevant comments to other people within our business, who administer,
have contributed content to, or are otherwise interested in, our Website. This could include
your email address and other identifying information.
6. We use Google Analytics to measure the performance of our Website. The information
collected by this service helps us understand how the Website is being used and what we
could improve. This information is aggregated and non-personally identifying and may
include:
• your IP address;
• the search terms you used;
• the pages you accessed on our Website and the links you clicked on;
• the date and time you accessed our Website;
• the referring site (if any) through which you clicked through to our Website;
• your operating system (e.g., Windows XP, Mac OS X);
• the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox); and
• other incidental matters such as screen resolution and the language setting of your
browser
• demographic information such as age group and gender
The information referred to above will be viewable by administrators of our Website. It may
also be shared with Third Party Contractors for the purpose of administration,
improvement, and/or securing of our Website.
7. Our Websites generate persistent session cookies for the purpose of monitoring site
usage. The cookies do not collect personal information. You can disable them or clear them
out of the web browser you are using to view our Website without affecting your ability to
use our Website.
8. If you are logged into a Facebook, YouTube, Vimeo, Google, and/or LinkedIn account
while you browse our Website, these companies will be able to connect your browsing
behaviour to your profile. Our Website utilises remarketing tools to advertise to you online.
We allow third-party vendors, including Google, LinkedIn and Facebook, to show ads to you
on sites across the Internet. These ads are shown to you based on your browsing behaviour
on this Website.
These remarketing activities utilise first-party cookies (such as Google Analytics) and thirdparty cookies (such as the cookies used by our Facebook Pixel) together to inform, optimise
and serve ads based on your past visits to this Website.
You can opt out of ads that are based on web behaviour, that are served by Google,
Facebook and LinkedIn by clicking on these links:
• Opt out of Facebook remarketing
• Opt out of Google remarketing
9. You have the right to ask for a copy of any personal information we hold about you, and
to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your
information, or to have it corrected, please contact us at info@countingstitches.co.nz
We may require proof of your identity before being able to provide you with any personal
information.
10. If you are not satisfied with our response to any privacy-related concern you may have,
you can contact the Privacy Commissioner: www.privacy.org.nz
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